Services
Remote Support / Online Presentations
When you need support, online remote access means fast help, with no travel and no waiting.
Two Options
VPN Client
Your IT system administrator sets up a VPN client for us. This allows us to provide support at any time, even outside your business hours.
TeamViewer
Alternatively, we connect via TeamViewer, our partner for remote access and online presentations. The connection is encrypted and protected with two-factor authentication.
Support Access and Security
For support work, we use the TeamViewer QuickSupport client. You download it directly from the vendor – so you always get the latest version.
QuickSupport Client
This small support program does not need to be installed. Just start it and tell us the ID it displays – we will then connect with your consent.
Go to the TeamViewer downloadSecurity Information
The connection is always encrypted and protected with two-factor authentication. TeamViewer publishes details on encryption, certifications and data protection in its Trust Center.
Go to the Trust Center